Online Payment Terms

1. Introduction & Scope of Services

These Online Payment Terms govern the electronic payment services provided on speaknowgreek.gr. By utilising our online payment system, you (“the User”) unconditionally agree to be bound by these terms. If you do not agree with any part of these terms, you must not proceed with an online transaction.

Through our website, speaknowgreek.gr allows users to securely purchase and pay for:

Physical Greek learning textbooks and physical educational materials.
Digital products, including e-books, downloadable PDFs, and digital learning audio files.
Shipping fees, handling charges, and related delivery costs as detailed during checkout.
Any additional educational digital content or services made available on our store.

2. Using the Online Payment System

Transactions on our website are designed to be safe, fast, and user-friendly.

Transaction Process

Cart & Checkout: The User selects the desired books or materials and proceeds to the checkout interface. The final payable amount—inclusive of taxes and shipping fees—will be clearly displayed before payment.
Payment Redirect / Processing: Upon proceeding to pay, the transaction is handled via the secure infrastructure of Stripe Payments Europe, U.C. Depending on our integration, this may occur via a secure embedded Stripe element on our page or a secure redirect to a Stripe-hosted checkout page.
Order Responsibility: It is the User’s sole responsibility to verify the correctness of the billing details and the total transaction amount before finalising the payment. Speaknowgreek.gr holds no liability for incorrect charges resulting from user typing errors.
Confirmation: Upon successful transaction completion, a confirmation screen containing a unique transaction number will be displayed, and a receipt will be dispatched via email. Users are advised to save this transaction record until their order status updates. Physical shipping or digital file delivery links are processed upon validation of payment.

Accepted Payment Methods

Payments are executed securely via Stripe, supporting major global and European payment networks:

Credit/Debit Cards: VISA, MasterCard, American Express, Discover, Diners Club, and Maestro.
Digital Wallets: Apple Pay and Google Pay (where available and activated at checkout).

Payment Security

Stripe is a certified PCI Service Provider Level 1, which is the most stringent level of security certification available in the payments industry. All transactions utilise advanced AES-256 encryption protocols alongside Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology. Card details are safely tokenised, ensuring your sensitive credentials never touch or leak through plain text servers.

3. Data Protection & Processing (GDPR Compliance)

Your financial security and data privacy are paramount to us. We comply fully with the European General Data Protection Regulation (GDPR — Regulation EU 2016/679) and Greek data laws.

No Financial Data Storage: speaknowgreek.gr does not collect, store, view, or process your raw credit or debit card numbers, expiration dates, or CVV/CVC security codes. Card data entry fields are directly tied to Stripe’s secure infrastructure via tokenisation, meaning the information goes straight to Stripe without passing through our database.
Gateway Notification Data: Once your payment is approved, Stripe securely notifies our e-commerce platform solely to validate your purchase. The only pieces of data shared with us are:
1. The date and time of the transaction.
2. The exact total amount paid.
3. The unique Stripe transaction/charge ID.
Consent: Utilising our online checkout serves as explicit user consent for Stripe and speaknowgreek.gr to handle transactional data for the sole purpose of fulfilling your order.

4. User Obligations & Cybersecurity

Users of the online payment facility are expected to maintain adequate digital hygiene to protect their own personal accounts:

Device Security: You must take reasonable security precautions (such as using an active, updated antivirus system and secure internet connections) when entering financial details online.
System Integrity: Users are strictly forbidden from attempting to exploit potential system vulnerabilities, reverse-engineer checkout pathways, or manipulate pricing systems.
Reporting Irregularities: If you notice any unauthorised charge or technical error during checkout, immediately notify your issuing bank. Any operational errors or security concerns related to our site should be reported immediately to our team at Email us.

5. Limitation of Liability & Company Rights

Payment Gateway Disclaimer: Because speaknowgreek.gr relies on an external infrastructure provider (Stripe) to process and clear payments, we hold no liability for localised gateway downtimes, temporary platform processing outages, or data security events occurring strictly on Stripe’s network.
Service Availability: We reserve the right to temporarily modify, suspend, or terminate online payment functionalities at any time, without prior notice, for system maintenance or upgrades.
Terms Modifications: We reserve the right to amend these Online Payment Terms at any time to conform with new financial regulations or website updates. Continued use of our purchasing systems constitutes unconditional acceptance of the revised terms.

6. Customer Support & Disputes

For any inquiries, order tracking, payment disputes, or issues regarding your book delivery, our support team is available to assist you.

Email Support: Email us