Privacy & Cookie Policy

Personal Data: Collection, Protection & Your Rights

At Speaknowgreek.gr, we are committed to safeguarding your privacy. Our processing of personal data complies fully with European Union legislation (GDPR — Regulation EU 2016/679) and applicable Greek data protection laws (Law 4624/2019).

Browsing our site: Simply visiting and browsing our website does not require you to provide any personal identity details.
When we collect data: We collect personal information only when you actively interact with us, such as when you:
- Register for an account or subscribe to our services.
- Purchase our Greek language learning books or digital products.
- Sign up for our newsletter or enter promotional campaigns and contests.
What we collect & why: In these instances, we collect your email address (and any other necessary details you provide). We use this information strictly to deliver the services or products you have requested, provide customer support, and, with your consent, keep you updated on our new books, offers, and learning resources.

Data Processing, Security & Your Rights

As a subscriber, customer, or visitor to our website, please be aware of the following:

Purpose & Access: Your collected data is processed strictly to deliver the specific services and products you request (such as processing your book orders and delivering them to your address). Access to this data is strictly limited to authorised personnel within our company who require it to fulfil these purposes.
Trusted Third-Party Partners: To fulfil your purchases, we share only the absolutely necessary details with trusted service providers who act on our behalf:
- Payment Processors: To securely process your transactions (please note that we do not store your credit card details on our servers).
- Shipping & Courier Services: To deliver physical books to your designated shipping address.
- IT & Email Services: To send you order confirmations, transaction receipts, the newsletter and digital book details.

These partners are legally and contractually bound to protect your data under the GDPR and are forbidden from using it for any other purpose.

How to Unsubscribe from our Newsletter: If you no longer wish to receive our promotional emails or updates, you can opt out at any time by:
- Clicking the “Unsubscribe” link located at the bottom of any email we send you.
- Contacting us directly at Email us and requesting to be removed from our list.
Your GDPR Rights: You hold full control over your personal data. In accordance with EU Regulation 2016/679 (GDPR) and Greek Law 4624/2019, you have the right to request:
- Access (Article 15): Find out what personal data we hold about you and how we use it.
- Rectification (Article 16): Correct any inaccurate or incomplete information.
- Erasure / “To be Forgotten” (Article 17): Request the deletion of your personal data under certain conditions.
- Restriction of Processing (Article 18): Ask us to temporarily stop or limit how we use your data.
- Data Portability (Article 20): Obtain your data in a structured, commonly used, and machine-readable format to transfer it elsewhere.
- Objection (Article 21): Object to the processing of your data, particularly for marketing purposes.
How to Exercise Your Rights: To exercise any of these rights, you can contact us directly at Email us. We will respond to your request within the legally required timeframe (usually 30 days).
Right to Lodge a Complaint: If you believe that your data protection rights have been violated, you have the right to file a complaint with the competent supervisory authority:
Hellenic Data Protection Authority (HDPA), Kifissias 1-3, P.C. 115 23, Athens, Greece
Website: www.dpa.gr · Email: Email the HDPA

Cookies

Speaknowgreek.gr uses cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as speaknowgreek.gr to operate smoothly and without technical anomalies, to collect multiple user choices, to recognise frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users’ computers or to the files stored on them. We use cookies to provide you with information and to present you with promotional & educational content relevant to your interests and needs. You should be aware that cookies are absolutely necessary in order for the speaknowgreek.gr website to function properly and seamlessly.

Cookie Policy

We use cookies to ensure our website functions correctly, to understand how visitors interact with our content, and to deliver personalised marketing messages for our Greek language learning books.

1. Categories of Cookies We Use

Necessary Cookies: These are vital for the basic operation of our website. They allow you to browse, add books to your shopping cart, and check out securely. The website cannot function properly without them.
Functionality Cookies: These cookies remember your choices and preferences (such as your preferred language or layout settings) to provide a more personalised browsing experience.
Performance & Analytics Cookies: These cookies collect aggregated, anonymous information about how visitors use speaknowgreek.gr (e.g., which pages are visited most often or if any errors occur). We use this data strictly to analyse performance and improve our website’s user experience.
Advertising & Marketing Cookies: These cookies track your online activity to help us deliver advertisements for our learning materials that are relevant to your specific interests. They also limit how many times you see an ad and help us measure the effectiveness of our marketing campaigns.

2. Advertising, Remarketing & Third-Party Partners

We collaborate with third-party vendors, including Google, to promote our services across the internet. Please note:

Targeted Ads: Google and other third-party vendors use cookies to serve ads on websites across the internet based on your past visits to speaknowgreek.gr.
Remarketing: We utilise Google Analytics features for display advertising (such as Remarketing, Google Display Network Impression Reporting, and demographics/interests reporting). We may combine our first-party data with Google’s interest-based advertising or third-party audience data (like age, gender, and interests) to better understand our audience and optimise our ads.
No Third-Party Control: Other business partners or third-party advertisers may place their own cookies when you browse our site. We do not have control over these external tracking technologies.

3. How to Manage and Opt-Out of Cookies

You have full control over how cookies are used on your device:

Browser Settings: You can configure your internet browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge, Safari) to alert you before a cookie is saved, or to block cookies entirely. Note that blocking necessary cookies may prevent you from using certain parts of our website (like the checkout system).
Google Ad Settings: You can opt out of Google’s use of cookies and customise ads on the Google Display Network by visiting the Google Ads Settings.
Google Analytics Opt-Out: To completely prevent your data from being used by Google Analytics across the web, you can install the Google Analytics Opt-out Browser Add-on.
General Opt-Out: For a comprehensive tool to manage and selectively block third-party advertising cookies, you can visit AboutAds.

4. Policy Updates

We reserve the right to update this Cookie Policy at any time. Any changes will become effective immediately upon being published on this page.